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INDIVU TECHNOLOGIES

PRIVACY POLICY 

LAST UPDATED: 6 Jan 2025.

1. GENERAL PROVISIONS.

This privacy policy (“Policy”) explains the general principles of how SIA Indivu Technologies (“Indivu”, “we”, “our”, “us”), collects and uses information in connection with the Indivu software ("App") and when visiting any of our websites https://indivu.com/ or https://indivu.me ("Website") and other related applications, websites, products, and services that link to or reference this Policy ("Services"). 

You might be specifically asked to confirm that you agree to this Policy when contacting us through the Platform or our Services.

When you use our App, Website and/or our Services, we process your personal data under this Policy and in accordance with applicable legislation, including the General Data Protection Regulation (2016/679) ("GDPR") and the applicable national data protection laws, as applicable to the data controller (“Data Protection Law”). 

Personal data means any information that can be used to directly or indirectly uniquely identify, contact, or locate you as a private individual (“Personal Data”).

You declare that you understand the terms of this Policy by using or accessing our App, Services or Website. 

Links to other websites or services may be found on our website. When you leave our website, we encourage you to be aware that we shall not be liable for the privacy policies of each individual website or service. Websites and services operated by third parties are exempt from this Policy. 

We reserve the right to unilaterally modify this Policy to reflect changes to our data processing processes and industry best practices.

2. DATA CONTROLLER

Our company is the data controller for the personal data we collect. 

Details of us as Data Controller: SIA Indivu Technologies, a company established under laws of Latvia, registration number: 40203501607, registered address: Lienes iela 1 – 3A, Rīga, LV-1009, Latvia , e-mail: hello@indivu.com.  

3. INFORMATION WE COLLECT AND CATEGORIES OF DATA COLLECTED.

In the course of the best use of our App and Website, and providing our Services, we collect or receive your Personal Data in a few different ways. We obtain the categories of Personal Data either directly from you, indirectly from you based on your activity and interaction with our App, Website or Services, or from the device or browser you use to access the Website or App. We also obtain Personal Data from our third-party advertising and marketing partners. Often, you choose what information to provide, but sometimes we require certain information to provide you the Services or better use of our App and Website. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features of App, Website or Services. The Personal Data collected include:

1. TECHNICAL INFORMATION. When you use our App or our Services, we may gather certain information about your computer and its network connection. Your device's model, operating system, keystroke rhythms or patterns, IP address, and system language are all included in this data. Additionally, we gather information on services, diagnostics, and performance. When you use our App, we immediately generate a device ID and a user ID for you. To provide you with a smooth log-in experience and for security reasons, when you log in from various devices, we collect information such as your device ID and user ID to identify your activity across devices.
2. LOCATION. Based on your technical information (such as your IP address), we determine your general location in order to personalize your experience and conduct diagnostic and troubleshooting procedures. We may also gather precise location data with your consent.
3. USAGE INFORMATION. We track information about your interactions with our App and Services, such as the material you view, how frequently and for how long, how you interact with other users, your files and information retrieved on the App, Date and time as well as duration of the retrieval and your preferences.
4. DEPERSONALISED DATA. We may also collect and process depersonalized data about visitors of the Website and cookies, by using the Internet statistical services (for example Google Analytics and others).

4. INFORMATION YOU PROVIDE

1. PROFILE INFORMATION. When you create an account, you agree to provide us information such as your name, username, email address, phone number, and password. You can supplement your profile with additional details like a bio or a profile picture.
2. PAYMENT INFORMATION. In cases where payment is necessary, we gather your credit card information or that of any other third parties. Additionally, we keep track of your purchases and transactions.
3. INFORMATION WHEN YOU CONTACT US. We gather the data you send us when you contact us, including verification of your identity or age, comments on how you've used our services, and details on any potential violations of our Terms of Use or other rules.
4. SURVEYS, PROMOTIONS AND EVENTS. If you decide to take part in one of our surveys, promotions, competitions, or marketing campaigns or events, we will gather the information you submit.

5. THE LEGAL BASIS OF PROCESSING YOUR DATA. 

Your information can only be used by us if we have a "legal basis" for doing so. We process your Personal Data based on the basis of:

1. AN AGREEMENT BETWEEN US. To provide our Services and access to App to you. This involves providing you with the Services you subscribed to on the App using the information we collect about you. 
2. LEGITIMATE INTEREST. To maintain the quality of our App, Website or Services, to safeguard our financial interests, ensure security, disseminate information about our App, Website or Services and events, maintain relationships with our users (customers), and comprehend and enhance how users (customers) use the App, Website or Services.
3. MARKETING. To share direct marketing messages about aspects of our App, Website and Services that we believe may interest you. We might also contact you about promotions, competitions, marketing initiatives, or events. Where needed by law, we will ask for your permission before sending you messages.
4. COMPLIANCE WITH A LEGAL OBLIGATION. We may utilize your information, including your profile information or user content. This includes circumstances where we are required to act to protect the security of our users or to fulfill a legitimate legal requirement, such as an order from a court or law enforcement agency. Although it varies depending on the situation, we typically use information that you provide and information that is automatically collected.

We limit the processing of your Personal Data to the scope of purpose for which the data was collected. In cases where the processing is based on your consent, you have the right to withdraw your consent to such processing at any time. However, it may limit the use of App, Website and Services offered to you, if the collection and processing are required by the law.

We have taken the appropriate technical and organizational measures to ensure the secure processing of your Personal Data. Your data will be processed in such a manner to ensure confidentiality and data integrity.

6. YOUR RIGHTS AS A DATA SUBJECT. 

You, as a data subject, at any time may exercise the following rights with respect to our processing of your Personal Data:

1. RIGHT TO ACCESS. Any information that qualifies as your Personal Data is subject to your right to access. This includes your right to know if we handle your Personal Data, what categories of that data are processed by us, and why we are processing your data;
2. RIGHT TO RECTIFICATION. If the Personal Data we hold is incorrect or lacking, you have the right to have it updated. You can update the data independently by sending us a notification to our email address hello@indivu.com, indicating in the subject of the email marked "Updating my personal data";
3. RIGHT TO RESTRICTION OF PROCESSING. If (a) the accuracy of the Personal Data is contested by you, for a period enabling use to verify the accuracy of the Personal Data, or (b) the processing of Personal Data is unlawful, or (c) we no longer need the Personal Data for the purposes of processing, but they are required by you for the establishment, exercise or defence of legal claims, or (d) you have objected to processing of Personal Data based on your right to object (as determined below), you as a data subject have the right to obtain from us restriction of processing your Personal Data;
4. RIGHT TO DATA PORTABILITY. You have right to request to receive your Persona Data, which has been provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from us to which the Personal Data have been provided, where (a) processing is carried out by automated means and (b) you have provided consent for your data processing for one or several purposes, or processing was necessary for the performance of contract concluded with us.
5. RIGHT TO OBJECT. You have the right to object to processing (using) your Personal Data at any time, including, for example, the processing of your Personal Data for marketing purposes;
6. RIGHT TO ERASURE (“RIGHT TO BE FORGOTTEN”). If your Personal Data is no longer required for the purposes for which it was obtained, you have the right to request that it be erased;
7. RIGHT TO WITHDRAW YOUR CONSENT. In cases where the processing is based on your consent, you have the right to withdraw your consent at any time;
8. OPT-OUT FROM MARKETING. We will also allow you to opt-out of our communication with you whenever we send you information about us, our promotions, competitions, marketing initiatives, or the events that we organize, or any other information that we believe may be of interest to you;
9. RIGHT TO OBJECT. In certain situations, you have the right to object to the processing of your information. When the processing you are objecting to has a legal basis in a legitimate interest or in the interests of the public, you have the right to object to that processing. You must specify which specific processing activity you are objecting to and why the processing should be stopped when submitting an objection request. If we do not have sufficient justification for the processing to continue or if it is not necessary for asserting legal rights, we shall terminate the processing in question;
10. RIGHT TO COMPLAIN TO SUPERVISORY AUTHORITY. If you believe that the processing of your Personal Data by us violates applicable data protection law, you have the right to lodge a complaint with one of the competent supervisory authorities. The supervisory authority responsible for us is Data Protection Inspectorate of Republic of Latvia (“Datu valsts inspekcija”), address: Elijas iela 17, Rīga, LV-1050, phone no.: +371 67223131.

7. PROCEDURE FOR COLLECTION, STORAGE, TRANSFER, AND OTHER TYPES OF PERSONAL DATA PROCESSING.

The security of Personal Data processed by us is ensured by the implementation of legal, organizational, and technical measures necessary to fully comply with the requirements of the current law, regulation, or professional standards.

We ensure the safety of your Personal Data and we take all possible measures to prevent unauthorized access to such data.

When providing Services to you, we may be obliged to transfer your Personal Data to third parties. This may include data transfer in the context of some legal procedures and/or litigations (if any). We may also transfer your data among entities of Indivu, partners, and authorities when we are obliged to do so. 

8. RETENTION PERIODS

We place a high priority on the security of your data. We keep adequate technical, administrative, and physical security measures in place to guard against unauthorized access, theft, disclosure, modification, or loss of your information. We continually assess our security precautions to take into account newly developed technology and techniques.

INDIVU TECHNOLOGIES

TERMS OF USE

LAST UPDATED: 6 January 2025.

1. AGREEMENT TO TERMS

1.1. These Terms of Use constitute a legally binding agreement made between you, on behalf of yourself or an entity (“Client”, “User” “you”, “your”) and SIA Indivu Technologies, a limited liability company incorporated under the Laws of the Republic of Latvia, with registration no. 40203501607, registered address at Lienes iela 1 – 3A, Rīga, LV-1009, Latvia (“Indivu”, “Company”, “we”, “us”). These Terms of Use govern your use of the website at https://indivu.com/ or https://indivu.me, and any other associated web or mobile app (“Website”), and your use of any services that you use and that are provided by Indivu.

1.2. You agree that by accessing our Website and/or using the Services, you have read, understood and agree to be bound by these Terms of Use. If you do not agree with the Terms of Use, you should stop using the Website and/or Services.

1.3. Supplemental Terms of Use, amendments and/or other documents may be posted on our Website and are expressly incorporated by reference. We reserve the right, in our sole discretion, to make changes and updates to these Terms of Use, and at any time and for any reason. We encourage you to periodically review these Terms of Use and stay informed of any updates. You will be subject to, and will deem to have been made aware of any changes to these Terms of Use by your continued use of the Website and Services.

1.4. You affirm that you are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties outlined in these Terms of Use, and to abide by and comply with these Terms of Use.

2. DEFINITIONS

As used in these Terms of Use, the following defined terms shall apply:

2.1 “Website” means the website of the Company - https://indivu.com/ or https://indivu.me, including the Company’s developed software (“App”), which helps individuals automate routine tasks in work and life, and the Company’s developed mobile applications through which the Client and its representatives have access to the Website or App.

2.2 “Effective Date” means the date the Client visits the Company’s Website or App.

2.3 “Services” means any services provided by the Company under the Website or App, as well as any other services provided by the Company, as described from time to time on the Company’s Website or App.

2.4 “Updates” means any corrections, bug fixes, new features or functions added to the Website, App, or Services, but shall not include any new versions of Services that the Company offers or sells separately.

2.5 “Mark” of Company or Company Marks shall mean names, logos, icons, images, branding, or any other associated content or media used to identify the Company.

3. DESCRIPTION OF SERVICES AND FEES

3.1 Company provides you with web apps that provide personalization and automatization of routine tasks based on your data inputs that are analyzed with the assistance of artificial intelligence. The services are provided in connection with specific use cases (e.g. invoice matching with transactions, in-store navigation, personalized event agenda, etc.) with the goal to improve your experience. 

3.2 The Services are free of charge, however, Company reserves the right to introduce a payment or subscription plan with time. In such a case, you will be free to choose, whether you agree to the payment terms and want to continue using our services.

4. INTELLECTUAL PROPERTY RIGHTS

4.1. Client has no right, title or interest in or to the Company Marks, Website, App or Services or any components provided by Company in connection with the Services or any intellectual property rights related thereto. Client acknowledges that Company or its licensors retain all proprietary rights, title and interest in and to, or practised in connection with, the Company Marks, Website, App and the Services and any components, including, without limitation, all modifications, enhancements, derivative works, configuration, translations, upgrades, and interfaces thereto.

 4.2. Unless expressly authorized under the terms of this Agreement, Client agrees that it shall not use, register or apply for registration of any trademark, patent, service mark, business name, company/trade name, domain name or social media account name or handle which is comprised of or incorporates in whole or in part any Mark of Company, or is otherwise confusingly similar to a Mark of Company. In the event of any breach of this provision, Client agrees that it will do all things necessary to effect the transfer of any such same or similar trademark, service mark, business name, company/trade name, domain name or social media account name or handle to Company, including but not limited to executing assignment documentation. Except as expressly granted herein, no license regarding the use of the Company’s copyrights, patents, trademarks, service marks or company/trade names is granted or will be implied. As noted above, reproduction, copying, or redistribution for commercial purposes of any materials or design elements on the Website, App or Services is strictly prohibited.

5. CLIENT ACCOUNTS AND USAGE

5.1. Client is solely responsible for (i) the configuration of Client’s account in the Website and/or App, (ii) the operation, performance, and security of Client’s equipment, networks and other computing resources used to connect to the Website and/or App, (iii) ensuring all users exit or log off from the Website or App at the end of each session, (iv) maintaining the confidentiality of details of Client’s accounts, user names, and passwords used in Website or App, and (v) all uses of the Services by Client and its users. Company reserves the right to suspend the Services or terminate its agreement with Client if Client misuses or otherwise shares login information among users. The Client will notify the Company immediately of any unauthorized use of its account or any other breach of security. Company will not be liable for any loss that Client may incur as a result of a third party using its password or account, and Client may be held liable for any such losses incurred by Company and/or another party. 

5.2. You understand and agree not to provide false information about yourself, to impersonate another individual or provide misleading or false user information through your use of the Website or App.

5.3. You may request deletion of your user account on the Indivu m website at any time by using the corresponding functionality in your account settings. Your request will be executed within 24 hours after its submission. 

6. PROHIBITED ACTIVITIES AND RESTRICTIONS

6.1. You understand and agree to not place an unreasonable burden on the server hosting the Website or the App, and to not interfere with the running of the Website or App, and to not attempt unauthorized access to any portion of the Website or App.

 6.2. You agree not to use bots, click-farms, fake click-throughs, or any other automated or manual techniques to fake, simulate or otherwise generate user activity on the Website or the App with the intention of creating exaggerated or misleading user activity.

 6.3. Except to the extent permitted by applicable law, Client agrees, on behalf of itself and its users, not to (i) modify, distribute, prepare derivative works of, reverse engineer, reverse assemble, disassemble, decompile or attempt to decipher any code relating to the Website or App, and/or Company’s technology; (ii) knowingly or negligently access or use the Website or App in a manner that abuses or disrupts the Company’s networks, security systems, user accounts, or Services of Company or any third party, or attempt to gain unauthorized access to any of the above through unauthorized means, (iii) market, offer to sell, and/or resell the Company’s Services to any unauthorized third party; (iv) use the Services in violation of Company policies, applicable laws, ordinances or regulations; or (v) make any representations with respect to Company or these Terms of Use (including, without limitation, that Company is a warrantor or co-seller of any of Client’s products and/or services). Company shall have sole and exclusive discretion to determine the applicability of the restrictions set forth above and any violations thereof.

 6.4. Company further reserves the right to suspend or terminate your use of the Website, App and Services without prior notice for a violation of any of the provisions in this section.

7. PRIVACY AND DATA

7.1. Please read our Privacy Policy available at: https://indivu.me/#privacy-policy to carefully understand how Company collects, uses and discloses personally identifiable information from its users. The Privacy Policy is hereby incorporated by reference into these Terms of Use.

7.2. We may collect the data which is directly provided by you or our partners services of which you use and who have chosen to use our services to offer you enhanced experience. Our partners do not pass any data about you without your consent. 

8. COOKIES

8.1. By using the App or Website, Client agrees to the use of cookies which the Company uses to facilitate the use of the Website, App or Services. Company does not store passwords or any other Client personal information in the cookies, and Company does not sell, trade or rent any Client personal information to unaffiliated third parties. Please read our Privacy Policy available at: https://indivu.me/#privacy-policy, to carefully understand how the Company collects and uses cookies. The Privacy Policy is hereby incorporated by reference into these Terms of Use.

9. THIRD-PARTY SITES

9.1. The Website and App may link you to other sites on the Internet. These other sites are not under the control of the Company, and you acknowledge that the Company is not responsible for the accuracy, copyright compliance, legality, or any other aspect of the content of such sites and any data provided to such sites by you. The inclusion of such a link does not imply endorsement of the site by or any association with its operators.

10. COMPLIANCE WITH LAWS

10.1. In connection with the performance, access, and use of the Website, App or Services under these Terms of Use, Company and Client agree to comply with all applicable laws, rules and regulations including, but not limited to, export and import, data protection, and privacy laws and regulations. Specifically, Client shall provide the relevant persons and/or participants with all information or notices Client is required by applicable privacy and data protection laws to provide and, if necessary, obtain the consent of or provide choices to such persons and/or participants as required. Notwithstanding any other provision in these Terms of Use, the Company shall have the right to immediately terminate its agreement with Client for noncompliance with applicable laws.

11. DISCLAIMER OF WARRANTIES

11.1. All materials, information, software, and services included in or available through the Website, App or Services are provided “as is” and “as available” for your use. The content is provided without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Your use of the Website, App and Services is solely at your risk. Because some jurisdictions do not permit the exclusion of certain warranties, these exclusions may not apply to you.

12. LIMITATION OF LIABILITY

12.1. To the extent permitted by the law of the Republic of Latvia Company shall not be liable for any direct, indirect, punitive, incidental, special, or consequential damages that result from the use of, or inability to use, the Website, App and Services.

12.2. Any provision herein to the contrary notwithstanding, the maximum liability of Company to any person, firm or corporation whatsoever arising out of or in connection with accessing Website or App, and use or other employment of any Services delivered to You hereunder, whether such liability arises from any claim based on breach or repudiation of the contract, warranty, tort or otherwise, shall in no case exceed the actual price paid to Company by You for the Services whose use, or other employment gives rise to the liability. The essential purpose of this provision is to limit the potential liability of the Company arising out of this Agreement. The parties acknowledge that the limitations outlined in this section are integral to the amount of consideration levied in connection with the Website, App and Services, and any services rendered hereunder.

13. INDEMNIFICATION

13.1. Upon a request by the Company, you agree to defend, indemnify, and hold Company and its other affiliated companies harmless, and their employees, contractors, officers, and directors from all liabilities, claims, and expenses, including attorney’s fees, that arise from your misuse of the Website or Services.

14. ADDITIONAL TERMS

14.1. Company may temporarily suspend the Services, Website or App, if Company determines, in its sole discretion, that continued provision would compromise the security of the Services, Website or App due to, without limitation, hacking attempts, denial of service attacks, mail bombs or other malicious activities, and Company will take action to promptly resolve any such security issues. Company agrees to notify Client of any such suspension and subsequent reactivation of the Services.

14.3. Parties may not assign their rights or delegate their duties under these Terms of Use either in whole or in part without the other party’s prior written consent, which shall not be unreasonably withheld, except that party may assign these Terms of Use as part of a corporate reorganization, consolidation, merger, or sale of all or substantially all of its assets. Any attempted assignment without such consent shall be void. These Terms of Use will bind and insure to the benefit of each party’s successors or assigns.

14.4. These Terms of Use set forth the entire agreement and understanding of the parties relating to the use of Website, App and Services and supersedes all prior and contemporaneous oral and written agreements. 

14.5. Captions and headings are used herein for convenience only, are not a part of these Terms of Use, and shall not be used in interpreting or construing these Terms of Use. The parties are independent contractors and nothing in these Terms of Use creates a partnership, franchise, joint venture, agency, fiduciary or employment relationship between or among the parties. Company failure to enforce any term of these Terms of Use will not be construed as a waiver of the right to enforce any such terms in the future. Unless otherwise specified, remedies are cumulative. These Terms of Use may be agreed to online, or executed by electronic signature and in one or more counterparts. No party will be responsible for any delay, interruption, or other failures to perform under these Terms of Use due to force majeure events and acts beyond a party’s reasonable control, but only for so long as such conditions persist.

14.6. Force majeure events may include: natural disasters; wars; terrorist activities, activities of local exchange carriers, telephone carriers, wireless carriers, and Internet service providers, and acts of government.

15. SEVERABILITY AND INTEGRATION

15.1. Unless otherwise specified herein, this Agreement constitutes the entire agreement between you and Company with respect to the Website, App and Services and supersedes all prior or contemporaneous communications between you and Company with respect to the Website, App and Services. If any part of these Terms of Use is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

16. GOVERNING LAW AND JURISDICTION

16.1. These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Latvia. Any disputes arising under these Terms of Use shall be resolved in the competent court in the jurisdiction of the Republic of Latvia.

17. ABOUT US

Our Website, App and Services are provided by:  SIA Indivu Technologies.

If you wish to contact Indivu for any reason, you may do so using the email - hello@indivu.com.